My wife and I started talking about this after she had to help an old lady at the DMV figure out how to use her iPhone to scan a QR code. We’re in our early 40s.

  • Kumabear@lemmy.world
    2·
    1 year ago

    100% this.

    I have even noted a huge deterioration since I have been in the IT industry, and that’s just been since the mid 2000’s

    1. People have no idea how to do basic process of elimination troubleshooting anymore.

    2. They have no ability to look at logs and extrapolate what could be going on.

    3. They don’t understand how to use a search engine effectively anymore or how to rapidly filter through large amounts of information to find answers (I have no idea why)

    4. The ability to understand how the various bits of tech actually work together and how this is happening seems to be getting more and more lost. So then which things fail people have no idea where to start.

    5. More and more products as you said “just work”… Until they don’t and give you jack shit to go on.

    Basically just “oh… It didn’t work, try again later” nothing is more infuriating than something not working and also giving you no information to troubleshoot, it’s why I am basically allergic to anything made by Apple in particular but this is becoming more and more the standard.