Jackson soon discovered that Amazon suspended his account because a Black delivery driver who’d come to his house the previous day had reported hearing racist remarks from his video doorbell. In a brief email sent to Jackson at 3 a.m., the company explained how it unilaterally placed all of his linked devices and services on hold as it commenced an internal investigation.

The accusations baffled Jackson. He and his family are Black. When he reviewed the doorbell’s footage, he saw that nobody was home at the time of the delivery. At a loss for what could have prompted the accusation of racism, he suspected the driver had misinterpreted the doorbell’s automated response: “Excuse me, can I help you?”

  • ᕙ(⇀‸↼‶)ᕗ@lemm.ee
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    1 year ago

    same with those poor ppl that bought philipps hue stuff… now trapped in a cloud…that will sooner than later ask for money or strangle you

    thing that baffles me is so many still root for some other cloud services like spotify, debris or whatever exotic service…

    • The Pantser@lemmy.world
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      1 year ago

      Best thing about Hue though is they are zigbee and you can pair them to any zigbee controller and control them with Home Assistant. That’s what I did I ditched the hue hub and use home assistant. Best of both worlds. I get the good CRI of the hue lights without the cloud crap. On the other hand feel bad for those that use any WiFi lights that can’t be used with anything other than the proprietary app.

    • ChickenLadyLovesLife@lemmy.world
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      1 year ago

      For me, the most disturbing thing about Spotify is that I signed up for it three credit cards ago and somehow the billing has automatically transferred to my new card each time I had to get a new one. I’ve never had anything else that I’ve subscribed to with recurring payments do that.

      • Natanael@slrpnk.net
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        1 year ago

        It’s a service your credit card company offers but most companies aren’t signed up (I’m pretty sure there’s a lot of paperwork)