Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

  • Shialac@lemmy.worldEnglish
    812·
    1 year ago

    I fucking hate capitalism and its demand that everyone has to work a fulltime job.

    Job automation could and should be a good thing. We as a society should aspire to get rid of as many work hours as possible to actually do the things we like. Instead we are being forced to do shittier and shittier things because we are nothing more than slaves to some billionaires

    • honey_im_meat_grinding@lemmy.blahaj.zoneEnglish
      21·
      1 year ago

      Back in the good old days of the Stone Age we used to work 4-6 hours per day, based on the anthropological evidence we have (as Historia Civilis points out[1]). That seems to be the amount of work humans naturally slot into when left alone. Instead we work 8+ hours per day per 5 day work week. In European countries like the Netherlands, and the Nordics, for example, that’s slightly below 7 hours per day (on average, assuming a 5 day work week), so they’re getting close to the range we used to work. But a 4 day work week still seems like an almost utopian idea to achieve politically, despite all the insane productivity gains we’ve made over the last 100 years thanks to automation that makes even a four day work week seem laughable - we should probably be thinking of a three day work week at this point.

      [1] https://www.youtube.com/watch?v=hvk_XylEmLo