They claimed my daughter’s phone had a cracked screen and couldn’t replace the battery, while showing a picture of the very clearly not cracked screen.
I imagine this is how Apple would justify it - if there are internal screws or shields missing then it’s a sign that it has been repaired previously by a 3rd party. It might work fine, but it’s not to the original Apple specification.
The Apple store don’t want to take responsibility for those repairs so refuse to do further work in case it leaves them with liability.
there’s a channel on YouTube, by louis rossman. you’ll find plenty of examples of bs answers from apple tech support in order to make you spend a great deal of money.
furthermore, nowhere it talks about “vital parts”. So yeah, it makes no sense, but for other reasons.
Read your comment twice, now I got what you mean. took me a bit, but you’re definitely right.
This makes no sense. How does a working phone “miss a few vitals parts” necessary to replace battery?
The genius bar is pretty infamous for largely being staffed by idiots
Well that’s because there all college kids. Apple is all about the perception not the reality.
Apple but more effort into designing the aesthetic of the store than they do training the staff.
They claimed my daughter’s phone had a cracked screen and couldn’t replace the battery, while showing a picture of the very clearly not cracked screen.
¯\_(ツ)_/¯
I imagine this is how Apple would justify it - if there are internal screws or shields missing then it’s a sign that it has been repaired previously by a 3rd party. It might work fine, but it’s not to the original Apple specification.
The Apple store don’t want to take responsibility for those repairs so refuse to do further work in case it leaves them with liability.
there’s a channel on YouTube, by louis rossman. you’ll find plenty of examples of bs answers from apple tech support in order to make you spend a great deal of money.
furthermore, nowhere it talks about “vital parts”. So yeah, it makes no sense, but for other reasons.Read your comment twice, now I got what you mean. took me a bit, but you’re definitely right.